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Earning Points
Redeem Points for Awards
Request Credit for Past Stays


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Earning Points

Point Accrual

  • Earn one (1) Prince Preferred point per eligible one dollar ($1) spent at any Prince Resorts Hawaii property.
  • Eligible dollar includes charges for room, tax and incidentals settled by member on member's hotel room bill. To maximize your points, charge all on-site resort expenses such as dining, golf, and shopping to your room.
  • Point accrual is possible only in conjunction with an individual stay and does not apply to groups, conventions or package tours.
  • Members attending a group or convention will receive points on eligible charges settled on their individual guest room folios upon departure.
  • Members may earn points for up to three rooms reserved provided member is registered on the additional rooms and member settles for all charges applied to the rooms on a consolidated bill.
  • Complimentary, barter and rooms booked through a third party including wholesale/tour operator, online auction sites or similar booking channels where room and tax payment is not settled directly with the hotel upon departure, do not qualify for point credits.
  • Payments made by a third party, company billing or gift card payments are not eligible for points.
  • Catering and banquet function charges do not qualify for Prince Preferred points.

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Point Tracking

  • Provide your Prince Preferred membership number upon booking reservations or at check-in for automatic tracking. The points will processed after check-out.
  • Allow 2 - 3 weeks after checkout for the points to be posted to your account.
  • Retroactive credit is allowed after enrollment for stays within the past 30 days.
  • Account statements are mailed to members periodically during the year with the Prince Preferred Newsletter.
  • On-line access is available 24 Hours a day using your Prince Preferred Account number and personal password.

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Missing Credit

  • If your Prince Preferred number was not provided at the time of your reservation or upon check-out, you may request for retroactive credit within six months of your stay.
  • To request for missing credit, you can submit our online form or send a copy of your hotel room bill or credit card receipt and also indicate your arrival/departure dates and membership number within six months of your stay:
    Prince Preferred Service Center
    100 Holomoana St.
    Honolulu, HI 96815
    Or send via facsimile to (808) 943-4158
  • Please allow 10 to 14 business days from the time of you submitted your request for credit for past stays.

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Point Pooling

  • Two members residing at the same address may combine points for award redemption.
  • A minimum of 1,000 points required for transfer.
  • To combine points, send a letter signed by both members authorizing the transfer to:
    Prince Preferred Service Center
    100 Holomoana St.
    Honolulu, HI 96815
    Or send via facsimile to (808) 943-4158
  • Members can only earn points for up to three rooms maximum (yours, plus two additional rooms) provided the member is registered on all rooms and member settles for all charges applied to the rooms on a consolidated bill. Hotel staff must be notified of your request to earn points on additional rooms prior to check-in.

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Points Expiration

  • Points earned from a specific stay will automatically expire if they are not redeemed after (5) years from the corresponding departure date.
  • Members will not be notified prior to points expiring.
  • Extension of point expiration date not allowed.

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Membership Termination

  • Accounts with no activity for 24 consecutive months are subject to termination.
  • Prince Resorts Hawaii reserves the right to terminate accounts based on Terms and Conditions outlined.
  • Points accumulated on an account will expire immediately upon termination.

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